Lemon Law Complaint Process
you experienced continuing problems with a new motor vehicle that you purchased
or leased in Georgia? If so, you
might be interested to know that the Motor Vehicle Warranty Rights Act, or Lemon
Law as it is commonly called, outlines a self-help process for you.
the manufacturer fails to repair a recurring problem after a reasonable number
of attempts and you meet certain eligibility requirements, you may apply for a
state arbitration hearing. An
arbitration panel may hear your complaint to decide whether you are entitled to
a replacement vehicle or a refund.
program is a free service to the consumer, funded by the modest $3.00 Warranty
Rights Act fee you pay when you buy or lease a new vehicle.
Although you may elect to hire an attorney to assist you, this is not
Governor's Office of Consumer Affairs (OCA) administers the Warranty Rights Act
(O.C.G.A. Sections 10-1-780 through 10-1-794), which is designed to help get
defective motor vehicles repaired. You
must meet certain requirements and take certain steps in order to be eligible to
make a claim against the vehicle's manufacturer, which may result in a
state-operated arbitration hearing.
Not all of the steps apply to each consumer, and it is possible for the dispute
to be resolved during any one of the intermediate steps leading up to a hearing.
role does OCA play?
role is twofold:
To provide all the information you need to help correct the problem, and
To facilitate a state arbitration hearing if necessary.
also routinely collect information from consumers on the progress of claims, to
verify that the Lemon Law process is working.
Eligibility - Who is covered by Georgia's Lemon Law?
Lemon Law protects consumers. It
person who entered into an agreement or contract for the purchase, lease or
transfer of a new motor vehicle primarily for personal, family or household
sole proprietorship, partnership or corporation that owns or leases no more
than three new motor vehicles for commercial use and has ten or fewer
employees and a net income, after taxes, of $100,000 per year or less for
federal income tax purposes.
Eligibility - What vehicles are covered by the Lemon Law?
new motor vehicles are covered by Georgia's Lemon Law.
This means new, self-propelled vehicles that are primarily designed to
transport people or property over public highways and that were purchased,
leased or registered in Georgia. The title must still be in the name of the person who
originally purchased or leased the vehicle and cannot have been previously
issued to anyone other than the selling dealer.
vehicles are not covered by the Lemon Law?
purchased or leased as used
whose title and other transfer documents indicate they are used
that have been previously titled to any person other than the selling dealer
with a gross vehicle weight rating of 10,000 pounds or more
that are not self-propelled or otherwise do not meet the law's definition of
a motor vehicle
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